I am the service department. This is a one-woman gallery. All time utilized submitting, proofing, ordering and mailing works of art is time not utilized making works of art. I am happy to spend this time helping people receive and enjoy my art but you are responsible for measuring the area for which the work is intended and for ordering the size you need. Using painter's tape to outline the area is helpful and will give you an idea of the size and possible placement.
If you have questions, please call us on the number listed on my contact page. I am available or my message line is available between the hours of 9am and 5pm PST. Email inquiries will be returned within 24 hours.
If you wish to see the actual works before purchasing them, please contact me to arrange a viewing. I accept Visa, MasterCard, American Express and Discover credit card payments through my web site and checks and cash in person.
My carrier of choice is UPS. I cannot ship to P.O. Boxes. Please provide a physical address for delivery. I cannot accept COD deliveries. For shipment outside of the United States, please contact me.
Shipping costs are dependent on the total cost of the order and the method of shipping. You have the option of receiving unframed paper prints either flat or rolled, please specify your preference. If you have no preference, I will ship the item using my best judgment. Items are shipped insured and require a signature confirmation upon receipt. Please allow 10 business days to receive your items.
Please be certain that you want the item before you order it. You may cancel your order within 24 hours without any charge. Orders canceled after 24 hours will be charged at 30% of the original price.
If your order is received with damage to the packaging, please do not open the package. Have the carrier note on the receipt any and all damage. You may refuse the package and have the carrier return the package to me. Call within 24 hours of receipt and I will discuss the return and availability of a replacement.
I cannot return original works of art or fine art giclees because the colour or size does not work for you after you've received it. Colour will vary from computer to computer and from pigment (original) to light (website) to ink (printing). I can and do faithfully promise that the color you receive is as close to the original (and to the website representation) as humanly and mechanically possible.
Copyright © 2017 Melanie Marchant Meschery. All rights reserved.